The order confirmation is sent after the order. If you have not received a confirmation e-mail, please consider the following possible causes:

Check your spam folder
Order confirmations are sometimes classified as spam. Please check your spam folder.

Wait a bit longer (in case of time-delayed retrieval)
Some providers do not retrieve incoming e-mails every minute, but rather only after several minutes. Please be patient. If you have a company network and are sure that you have not mistyped your e-mail address, please contact your system administrator.

Special e-mail settings in your network (rare cases)
In some company networks, you can only receive an e-mail if the system recognizes the sender's address. If your system works this way, we regret that this is beyond our control. Please speak with your system administrator if you are not sure about this.

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